Moromoro｜Jelly tote bag

We aim to process and ship all orders as efficiently as possible.

Processing Time

Orders are processed and shipped within 5–10 business days after payment confirmation. Certain items may require additional processing time due to production or inventory preparation.

Delivery Time

Delivery times may vary depending on the destination country, customs clearance procedures, and carrier operations. Once your order has been shipped, you will receive a tracking number via email.

Important Notes

• Orders placed on weekends or public holidays will be processed on the next business day.
• During product launches, promotions, or peak seasons, processing times may be slightly longer than usual.
• We are not responsible for delays caused by customs inspections, weather conditions, or other circumstances beyond our control.
  

If you have any questions regarding your order, please feel free to contact our customer support team.

All sales are final and returns or exchanges are generally not accepted.

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of delivery and we will assist you in resolving the issue.

Returns, exchanges, or refunds requested for personal reasons, including but not limited to change of mind, incorrect size selection, or unmet expectations, will not be accepted.